Oh No They Didn’t
by Karla ° Monday, March 26, 2007
Last April we renovated our main bathroom and because I have zero confidence when it came to making sure I didn't accidentally grout my cat to the floor or slip down the hole where a toilet once lived, we hired a professional to help get the job done.

Fast forward almost a year to last weekend. I was happily doing my morning thing in our almost shiny new bathroom while Mark was sitting on the sofa downstairs with Nathan. Soon after flushing the toilet, I heard some really distressed shouts coming from downstairs that consisted of the use of several profanities, including many that began with an F, ended with a K, and have the letters U and C in between.

Rushing down to see what the problem was, there I discovered Mark, in the middle of the living room floor, on top of a step ladder with a finger poking threw our ceiling. And then it became blatantly obvious that there was a giant bulge in the ceiling above his head, and I am not being sarcastic when I say it looks like Satan is trying to exercise demons straight out of hell via our crapper because the ceiling under our toilet is that droopy and swollen.

And so, we did what we always do when our home falls apart, and called my Father-in-Law. That man is my hero and he dropped everything he was doing, right then and there, and drove two hours to our home to come and check out the problem. He is like that, so selfless and eager to help, and his thank you of choice is a jar of those huge mother Costco pickles because they taste nice with a sandwich.

So while we were waiting for him to arrive, we called the company with the big orange sign that installed our tiles and our toilet, which are still under warranty, and asked what we should do. We had established it was definitely the toilet that was leaking, but whether or not it was due to a faulty install or a leaky pipe somewhere else along the plumbing line was still to be determined. Because they couldn’t send anyone out to check things out until Monday (today), they made a note on our file and advised us to proceed with removing the toilet to try and identify the source of the leak, with confirmation that doing so would not void the warranty.

And so, that is what we did. And, guess what? The thing that you use to do the thing that you need to do to make sure toilets don’t leak wasn’t installed properly. The part is obviously dirty with, well, dirty toilet residue from water seeping out around the edges. We poured gallons of water down the pipe that the toilet sits on top of, and nothing leaked, but around the perimeter of the hole is all rotten and gross and that is where the leak came from, and dripped for almost an entire year on top of our now bulging living room ceiling that now also has a big gaping cavity where the toilet gremlins can escape.

Of course, when we brought the part to the company with the big orange sign to show them, all of a sudden they became defensive and snarky. I’ve had better conversations with a wall, so Mark just pointed to huge sign that says “Installations You Can Trust” and said he was holding them to that. And that is what we are going to do.

Functionally lovely, no?


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Comments:


Ewww. Good for you guys for not backing down.
Posted by Blogger Julia :  March 26, 2007
 

That sucks. Keep at them until they fix things. You are still under warranty, so I'm not sure how long they can stall.
Posted by Blogger Gina :  March 26, 2007
 

It sucks, but at least it's their fault and not yours. Every problem we've ever had we had to fix ourselves...not fun.
Posted by Blogger Christi :  March 26, 2007
 

Oh no, That is not good and really sucks.
I hope they are true to there words and they do fix things.
Posted by Blogger Tammy :  March 26, 2007
 

First, love your tile.

Sorry about the toilet issues. And, good for you for not letting those fella weasel out of their responsiblity. Good luck.
Posted by Blogger Day :  March 26, 2007
 

We had problems with that same place with the big orange sign when we tried to get carpet installed. Installations you can trust, my ass! The big orange sign people contracted out to someone who contracted out to someone else. Needless to say it was a big mess, and we ended up demanding a full refund. We still don't have new carpet!!!

Sorry you had to go through that! Hope it's fixed soon!

Cate
Posted by Blogger Cate :  March 26, 2007
 

Oh my gosh, that's aweful! I hope they hold up to their word and fix the problem. I'm glad your FIL is so nice to come help you whenever you need it. That's pretty awesome.
Posted by Blogger ~*Courtney*~ :  March 26, 2007
 

That is a big problem. Hope you get it taken care of without having to take anyone to court.

On a lighter note, when I began reading your post I started imagining what might have happened if the toilet suddenly fell right into the living room. The picture in my mind of you, sitting on the crapper in your living room cracks me up. But really, I'm glad that didn't happen.
Posted by Blogger Linda :  March 27, 2007
 


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